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As a service focused business, SmartPower ATE and support partners deliver a comprehensive technical service to customers worldwide, from initial system specification design right through to lifetime maintenance. On-the-ground technical support and a full range of services is provided by our sales and engineering teams.
Speak to a Support Representative
For help determining the correct product for a new application or a new application for an existing product
To return products for repair
To order spare parts
To log a support Request
Support Services
Benchmark Testing
Installation and Commissioning
Application Test Programs and Fixtures
System Relocation
Project Management
Training Services
Warranty Services
Product Upgrades
Post Installation Maintenance Services
Hardware and software maintenance contracts
Onsite call-out
Return and repair
Telephone technical support
Application development support
Remote Diagnostics
Spares Planning
Software & hardware support
Upgrades
Post design engineering services
Benchmark Testing
With a proven track record of exceeding customer expectations in power supply test performance, SmartPower ATE support engineers encourage benchmark testing. Results to date have led to increased speeds up to 90%.
Installation and Commissioning
System installations can be performed by a service engineer on-site or supervised via telephone from your local support office to ensure your product meets all operating specifications.
Application Test Programs and Fixtures
For application support, full turnkey solutions can be provided on request including the customer development of applications, fixtures and test programs.
System Relocation
If you need to relocate test systems from their original commissioned location, have the project looked after by a SmartPower ATE support technician to ensure a smooth transition and avoid risk of damage.
Project Management
SmartPower ATE follow a structured approach in specifying and implementing test systems for Telecommunications, Avionics/Defense and PSU manufacturing applications. Projects are coordinated by a dedicated project engineering team who liaise with the customer from initial system specification design, through to build, test, installation, application support and post installation support.
Training Services
Basic Training - Introductory training covers system hardware, software & maintenance.
Advanced Training - Advanced training includes generation of special tests and instrument drivers.
Maintenance Calibration Training - Detailed system descriptions, routine maintenance, troubleshooting, selftest, calibration and system documentation.
Warranty Services
SmartPower ATE warrants it's hardware and software against all defects in workmanship and material. If you should experience a problem with our products, our support team are available to help your either by phone, e-mail or directly via your local service support centre.
Product Upgrades
Built around open architecture hardware and software, SmartPower ATE test systems permit complete flexibility to configure and integrate third party instrumentation. Flexible architecture means that systems can be expanded to meet future test needs.
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